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Booking Terms & Conditions
Check-In Time 04:00 PM | Check-Out Time 10:00 AM
A deposit of 1/4th (25%) of the cost of the holiday ("Deposit") must accompany the booking. All online bookings are provisional until confirmed by the owner. We don't usually accept Thursday as a check in day unless prior agreement is made with the owners. The Deposit is non-refundable.
Once a booking is confirmed by the Owner, the Guest is responsible for the full balance of the cost of the holiday. This shall be paid not later than 30 days before the booking is due to commence.
The Owner reserves the right to re-let any holiday where any monies due are not paid by their due date - whereupon any monies paid by the Guest over and above the non-refundable Deposit will be refunded.
COVID 19
Every effort will be made to keep our guests and cleaners safe. We will follow government guidelines and best practice from across the self catering accommodation industry to make this happen. This will include the steps we need guests to take to protect themselves and others during their stay.
If we are not able to welcome guests because of further local or national lockdown measures or restrictions the Government introduces, we will provide guests with an opportunity to book alternative dates or refund monies paid in full.
If unwell guests do end up staying at Tides Reach beyond the date they were scheduled to leave, the guest will need to pay additional rental costs and any other guest cancellation costs the Owner incurs.
We urge guests to ensure they have appropriate travel insurance in place in case of illness or cancellation.
Privacy & Other
This agreement is made on the basis that the property ("the Property") is to be occupied by the holidaymakers for a holiday as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 and the Holidaymakers acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.
Bookings cannot be accepted from persons under 18 years of age. Group bookings of single sex parties are not allowed unless special arrangements are made by the Holidaymakers with the Owner. (Safety deposits may be required).
The booking is only confirmed when the Owner provides confirmation by email. Please note. we no longer routinely accept Thursday as a check in day. If you book a holiday beginning on a Thursday we will offer a change of dates or refund your money.
Property Availability
In the event of the accommodation becoming unavailable (such as fire or flooding), the Owner will endeavour to provide the Guest with suitable alternative accommodation or will refund all monies paid. We cannot, however pay any compensation or expenses as a consequence of such an event.
Cancellation
In the event of cancellations, the Owner will endeavour to re-let the accommodation, and if successful the balance of the cost will not be due, or if already paid, will be refunded. Any request to cancel must be put in writing to the Owner in the first instance. The Deposit will be retained.
Pets
2 well behaved dogs are permitted at the property. No other pets are allowed at the property unless the owner has given their permission at the time of booking.
However young pets i.e. puppies MUST be declared to the Owner at the time of booking and authorised by the Owner. If a puppy or young pet is taken to the property without the consent of the Owner this could result in you being asked to leave without compensation.
We ask dog owners to observe the following rules (failure to do so may result in you being asked to leave without compensation).
- Dogs must be under strict control at all times while in the property.
- Any fouling of the outside area must be cleared up without delay.
- The dog owner must bring the dog's bed or basket for sleeping in.
- Dogs MUST NOT be left alone in the property or elsewhere at any time.
- Dogs MUST NOT lie on beds or furnishings, and hair must be well cleared up before departing.
- Dog owners must ensure that their pets are free from parasites and fleas before they occupy the property. Failure to do so will incur subsequent charges.
Any damage (which must be reported to the Owner immediately) or excessive cleaning resulting from dogs may incur an additional charge, which will be at the Owner's discretion.
Damages, Cleanliness & Behaviour
The Holidaymakers shall keep the Property and all furniture, fixtures, fittings and effects in or on the Property in the same state of repair as at the commencement of the holiday, and shall leave the Property in the same state of cleanliness and general order in which it was found. The Holidaymaker must report and pay to the Owner the cost of any damage or breakages made during their holiday occupancy. The Owners request for their property to be smoke and vape free. There are ashtrays provided outside by the benches for guests who smoke.
We will generally ask for a returnable security bond of £200 when final payment is due to pay additional cleaning, repair or replacement costs if they are incurred. We'll then arrange for the same card you pay the bond with to be credited with £200 within14 days of the day you depart - as long as the property is left in the condition you found it in when you checked in.
The Holidaymakers right to occupy the Property may be forfeited without compensation if:
- More people or pets than declared at the time of booking attempt to take up occupation.
- Other Overnight guests are entertained without the Owner’s express permission.
- Any activity is undertaken which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance.
- Smoking takes place in the property.
Complaints
In the event of there being cause for complaint concerning a Property, the matter shall be taken up with the Owner/ at once. It is important that this is done whilst you are still at the Property so that an on-the-spot investigation can be made if necessary and remedial action taken if required. In no circumstances will compensation be considered for complaints raised after the holiday has ended, when the Holidaymakers have denied the Owners opportunity of investigating the complaint and endeavouring to remedy matters during the holiday.
Access
The Owner or his representative shall be allowed access to the Property at any reasonable time during any holiday occupancy.
Liability
The owners of Tides Reach are not liable for any loss or damage to any client's property or any property belonging to a member of the client's party howsoever caused.
The client or members of his/her party cannot hold the owners of Tides Reach liable for any personal injury/death howsoever sustained where the owners and/or their employees have used reasonable skill and care; and/or where caused by the fault of the person(s) affected or any member(s) of their party (including inadequate supervision of children); and/or where caused by the fault of a third party, and/or where caused by an event that could not have been reasonably foreseen or avoided.
Other
The Booking Conditions will apply to all confirmed bookings.
These Website Booking Conditions supersede all previous editions.
Tides Reach Privacy Statement.
We manage our bookings through a company called Wix, which provide our website and on-line booking and payment system. All bookings are processed through the Wix website. Payments are handled by Stripe. We also accept bank transfers.
What information do we collect?
We collect and keep records of your name, phone number and email address. Wix collect and store any information you enter on their website or provide in any other way. In addition, they collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. They may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. They also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect Your information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, phone number and email address.
Why do we collect your information?
We collect information to enable us to manage our holiday let. We do not pass your information onto third parties.
Wix collect information for the following purposes:
1. To provide and operate the services relating to Tides Reach.
2. To provide Users with ongoing customer assistance and technical support;
3. To be able to contact Visitors and Users with general or personalised service-related notices.
4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
5. To comply with any applicable laws and regulations.
How do we store your information?
We keep a paper diary which contains only the information we need to process your booking – name, email address, date and duration of booking, contact phone number and price of the booking. This will be kept for 7 years for tax purposes. This information will then be destroyed.
Tides Reach holiday let is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by Tides Reach adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate?
We may contact you to discuss any practicalities around your holiday or the payments relating to your holiday. For these purposes we may contact you via email, telephone or text messages.
How do we use cookies and other tracking tools?
Wix use cookies on their websites. The link below gives further details of their Privacy Policy:
https://www.wix.com/about/privacy
How can you withdraw consent
If you don’t want us to process your data anymore, please contact us at tidesreachfiley@gmail.com
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and contact information.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at tidesreachfiley@gmail.com or send us mail to Julian Balaam, 31a Gynn lane, Honley, Holmfirth, HD9 6JY.